RLDatix incident

RL6 Cloud - US Production/Test - Network Outage [US]

Major Resolved View vendor source →

RLDatix experienced a major incident on July 28, 2022 affecting US - Testing and US - Production, lasting 2h 39m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2022, 05:29 PM UTC
Resolved
Jul 28, 2022, 08:08 PM UTC
Duration
2h 39m
Detected by Pingoru
Jul 28, 2022, 05:29 PM UTC

Affected components

US - TestingUS - Production

Update timeline

  1. investigating Jul 28, 2022, 05:29 PM UTC

    We are currently investigating a AWS network outage which is impacting our RL6 Cloud - US region. Access to environments will be degraded until further notice.

  2. monitoring Jul 28, 2022, 06:29 PM UTC

    The underlying networking issues in the US AWS region have been resolved. If you continue to have issues connecting to your Datix Cloud IQ environment please reach out to support. RLDatix will continue monitoring the issue.

  3. resolved Jul 28, 2022, 08:08 PM UTC

    After continued monitoring, we're confident that the outage has been successfully resolved.