RLDatix experienced a major incident on November 15, 2022 affecting CENTRAL Time Zone, lasting 5h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Nov 15, 2022, 03:06 PM UTC
Hello RL6 Hosted Customers, We were experiencing technical problems this early AM. Some customers may have experienced a short service interruption accompanied by a "service unavailable" or "please try again" message. This should be resolved now. Our operations team is in the process of monitoring the issue and will provide periodic another update via the RL6 Hosting Status Page, located at: https://rl6-hosting-status.rldatix.com/ If you have submitted a support ticket, please note that interim updates on this service interruption will be posted to the RL6 Hosting Status Page. Support tickets will only be updated once the issue has been resolved. We apologize for the disruption and wish to reassure you that our operations team is working to resolve the issue as quickly as possible. Thank you, The RLDatix Team
- identified Nov 15, 2022, 06:59 PM UTC
Another issue was identified related to file search. In order to fix the issue a server reboot must be performed. Reboot will commence at 3pm (eastern), 2pm (Central) and should take no more than 10 minutes.
- monitoring Nov 15, 2022, 08:07 PM UTC
The reboot has been completed and websites are back online. We will continue to monitor system health.
- resolved Nov 15, 2022, 08:34 PM UTC
This incident has been resolved.