RLDatix experienced a critical incident on November 21, 2022 affecting EASTERN Time Zone and CENTRAL Time Zone and 1 more component, lasting 7h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 21, 2022, 03:38 PM UTC
Hello RL6 Hosted Customers, We are currently aware of an issue affecting HL7 traffic and ADT messaging. We've been investigating the issue and will send updates as we'll have them. If you have submitted a support ticket, please note that interim updates on this service interruption will be posted to the RL6 Hosting Status Page. Support tickets will only be updated once the issue has been resolved. We apologize for the disruption and wish to reassure you that our operations team is working to resolve the issue as quickly as possible. Thank you, The RLDatix Team
- identified Nov 21, 2022, 03:52 PM UTC
We are falling back on a stand-by firewall which will disconnect all connections momentary for 15-30 mins.
- monitoring Nov 21, 2022, 04:33 PM UTC
The firewall is back online and connections are recovering. You would have experienced issues logging in, but this should be now resolved.
- monitoring Nov 21, 2022, 04:47 PM UTC
Majority of connections have recovered. Both HL7 messaging and connections to RL6 should be back online. We'll continue to monitor for system health. If you still have issues related to login or HL7 please update your ticket.
- resolved Nov 21, 2022, 11:04 PM UTC
This incident has been resolved.