RLDatix experienced a critical incident on December 19, 2022 affecting EASTERN Time Zone and CENTRAL Time Zone, lasting 8h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 19, 2022, 02:57 PM UTC
Hello RL6 Hosted Customers, We are experiencing technical problems at this time. Some customers may experience a short service interruption accompanied by a "service unavailable" or "please try again" message. Our operations team is in the process of troubleshooting the issue and will provide periodic updates via the RL6 Hosting Status Page, located at: https://rl6-hosting-status.rldatix.com/ If you have submitted a support ticket, please note that interim updates on this service interruption will be posted to the RL6 Hosting Status Page. Support tickets will only be updated once the issue has been resolved. We apologize for the disruption and wish to reassure you that our operations team is working to resolve the issue as quickly as possible. Thank you, The RLDatix Team
- investigating Dec 19, 2022, 03:26 PM UTC
We are continuing to investigate this issue.
- monitoring Dec 19, 2022, 05:51 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 19, 2022, 11:05 PM UTC
Issue addressed, server hung post maintenance restart.
- resolved Dec 19, 2022, 11:05 PM UTC
This incident has been resolved.