RLDatix experienced a critical incident on January 13, 2023 affecting EASTERN Time Zone, lasting 1h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 13, 2023, 02:09 PM UTC
Hello RL6 Hosted Customers, We are experiencing technical problems at this time. Some customers may experience a short service interruption accompanied by a "service unavailable" or "please try again" message. Our operations team is in the process of troubleshooting the issue and will provide periodic updates via the RL6 Hosting Status Page, located at: https://rl6-hosting-status.rldatix.com/ If you have submitted a support ticket, please note that interim updates on this service interruption will be posted to the RL6 Hosting Status Page. Support tickets will only be updated once the issue has been resolved. We apologize for the disruption and wish to reassure you that our operations team is working to resolve the issue as quickly as possible. Thank you, The RLDatix Team
- identified Jan 13, 2023, 02:31 PM UTC
The issue has been identified and the web server will require a reboot. You will experience a timeout error message until the reboot has been completed.
- monitoring Jan 13, 2023, 02:45 PM UTC
The reboot is complete, and websites are back up. We will continue to monitor for system health.
- resolved Jan 13, 2023, 04:03 PM UTC
This incident has been resolved.