RLDatix experienced a major incident on February 9, 2023 affecting EASTERN Time Zone, lasting 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 09, 2023, 02:41 PM UTC
Hello RL6 Hosted Customers, Please be aware that there is an unavoidable requirement to perform an emergency maintenance operation on our servers during the above stated time window. We apologize for the short notice. During this time, our systems may be periodically unavailable. RLDatix will perform necessary maintenance or fixes, and servers may be restarted. Some customers may experience a short service interruption accompanied by a "service unavailable" or "please try again" message. RLDatix requests that customers stop sending ADT messages to the RL6 system during this maintenance window. To see this maintenance period in your own local time zone, refer to: https://www.timeanddate.com/worldclock For updates, visit the RL6 Hosting Status Page, located at: https://rl6-hosting-status.rldatix.com/ Thank you, The RLDatix Team
- identified Feb 09, 2023, 02:42 PM UTC
We need to perform an emergency reboot on the webserver. This will take 5-10 mins.
- resolved Feb 09, 2023, 02:54 PM UTC
This incident has been resolved.