RLDatix incident

RL6 on Catalix / Risk & Safety - Service Interruption

Critical Resolved View vendor source →

RLDatix experienced a critical incident on March 4, 2024 affecting Test Environments and Test Environments and 1 more component, lasting 23d 21h. The incident has been resolved; the full update timeline is below.

Started
Mar 04, 2024, 06:17 PM UTC
Resolved
Mar 28, 2024, 03:47 PM UTC
Duration
23d 21h
Detected by Pingoru
Mar 04, 2024, 06:17 PM UTC

Affected components

Test EnvironmentsTest EnvironmentsProduction EnvironmentsProduction Environments

Update timeline

  1. investigating Mar 04, 2024, 06:17 PM UTC

    Our monitoring has identified an issue and we are investigating.

  2. identified Mar 04, 2024, 07:03 PM UTC

    The issue has been identified and we continue to work on a fix for this issue.

  3. identified Mar 04, 2024, 08:59 PM UTC

    We are continuing to work on a fix.

  4. monitoring Mar 05, 2024, 02:49 AM UTC

    RL6 on Catalix environments are operational.

  5. monitoring Mar 05, 2024, 08:55 AM UTC

    This incident has been fixed for production environments. Test environments could be down for the next 12 hours. We will continue to monitor.

  6. monitoring Mar 05, 2024, 08:48 PM UTC

    We will be doing some maintenance on our systems in order to stabilize them. Environments may be down during this time.

  7. monitoring Mar 06, 2024, 04:32 AM UTC

    All Production environments are operational again.

  8. resolved Mar 28, 2024, 03:47 PM UTC

    This incident has been resolved.