RLDatix experienced a critical incident on March 28, 2024 affecting US - Testing and US - Production, lasting 21h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 28, 2024, 03:22 PM UTC
Hello RL6 Hosted Customers, We are experiencing technical problems at this time. Some customers may experience a short service interruption accompanied by a "service unavailable" or "please try again" message. Our operations team is in the process of troubleshooting the issue and will provide periodic updates via the RL6 Hosting Status Page, located at: https://rl6-hosting-status.rldatix.com/ If you have submitted a support ticket, please note that interim updates on this service interruption will be posted to the RL6 Hosting Status Page. Support tickets will only be updated once the issue has been resolved. We apologize for the disruption and wish to reassure you that our operations team is working to resolve the issue as quickly as possible. Thank you, The RLDatix Team
- identified Mar 28, 2024, 03:23 PM UTC
The issue has been identified and we are working on a fix.
- monitoring Mar 28, 2024, 03:48 PM UTC
A fix has been implemented and all sites have recovered. We will continue to monitor.
- resolved Mar 29, 2024, 12:55 PM UTC
This incident has been resolved.