RLDatix Outage History

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RLDatix had 6 outages in the last 2 years totaling 168h 10m of downtime — averaging 0.2 incidents per month.

There were 6 RLDatix outages since June 1, 2024 totaling 168h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://rl6-hosting-status.rldatix.com

Major December 11, 2025

[RL6] [CST] SERVICE INTERRUPTION

Detected by Pingoru
Dec 11, 2025, 02:38 PM UTC
Resolved
Dec 11, 2025, 08:12 PM UTC
Duration
5h 34m
Affected: CENTRAL Time Zone
Timeline · 3 updates
  1. investigating Dec 11, 2025, 02:38 PM UTC

    Hello RL6 Hosted Customers, We are experiencing technical problems at this time. Some customers may experience a short service interruption accompanied by a "service unavailable" or "please try again" message. Our operations team is in the process of troubleshooting the issue and will provide periodic updates via the RL6 Hosting Status Page, located at: https://rl6-hosting-status.rldatix.com/ If you have submitted a support ticket, please note that interim updates on this service interruption will be posted to the RL6 Hosting Status Page. Support tickets will only be updated once the issue has been resolved. We apologize for the disruption and wish to reassure you that our operations team is working to resolve the issue as quickly as possible. Thank you, The RLDatix Team

  2. monitoring Dec 11, 2025, 03:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 11, 2025, 08:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 5, 2025

Risk & Safety Prod - Service Interruption

Detected by Pingoru
Dec 05, 2025, 04:33 PM UTC
Resolved
Dec 08, 2025, 07:25 PM UTC
Duration
3d 2h
Affected: Production Environments
Timeline · 3 updates
  1. investigating Dec 05, 2025, 04:33 PM UTC

    We are currently experiencing infrastructure instability. As a result you may experience intermittent service interruption in your Production environment. We are working to resolve these issues as quickly as possible and will continue to provide updates until this issue is resolved.

  2. monitoring Dec 05, 2025, 05:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 08, 2025, 07:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 6, 2025

[RL6] [PST] SERVICE INTERRUPTION

Detected by Pingoru
Aug 06, 2025, 05:43 PM UTC
Resolved
Aug 06, 2025, 07:05 PM UTC
Duration
1h 21m
Affected: PACIFIC Time Zone
Timeline · 3 updates
  1. investigating Aug 06, 2025, 05:43 PM UTC

    Hello RL6 Hosted Customers, We are experiencing technical problems at this time. Some customers may experience a short service interruption accompanied by a "service unavailable" or "please try again" message. Our operations team is in the process of troubleshooting the issue and will provide periodic updates via the RL6 Hosting Status Page, located at: https://rl6-hosting-status.rldatix.com/ If you have submitted a support ticket, please note that interim updates on this service interruption will be posted to the RL6 Hosting Status Page. Support tickets will only be updated once the issue has been resolved. We apologize for the disruption and wish to reassure you that our operations team is working to resolve the issue as quickly as possible. Thank you, The RLDatix Team

  2. monitoring Aug 06, 2025, 05:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 06, 2025, 07:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 1, 2024

Risk and Safety - EMERGENCY MAINTENANCE

Detected by Pingoru
Oct 01, 2024, 03:21 PM UTC
Resolved
Oct 01, 2024, 05:13 PM UTC
Duration
1h 51m
Affected: Test EnvironmentsProduction Environments
Timeline · 4 updates
  1. investigating Oct 01, 2024, 03:21 PM UTC

    Hello Risk and Safety Customers, Please be aware that there is an unavoidable requirement to perform an emergency maintenance operation on our service immediately. We apologize for the short notice. During this time, our systems may be periodically unavailable. RLDatix will perform necessary maintenance or fixes, and service may be restarted. Some customers may experience a short service interruption. For updates, visit the Risk and Safety Status Page, located at: https://rl6-hosting-status.rldatix.com/ Thank you, The RLDatix Team

  2. investigating Oct 01, 2024, 03:33 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 01, 2024, 04:27 PM UTC

    A fix has been implemented and we are monitoring the results at this time.

  4. resolved Oct 01, 2024, 05:13 PM UTC

    The issue has been resolved at this time and stability confirmed. Thank you for your patience. The RLDatix Team

Read the full incident report →

Major July 29, 2024

[RL6] [TEST/TRAIN] SERVICE INTERRUPTION

Detected by Pingoru
Jul 29, 2024, 08:46 PM UTC
Resolved
Jul 30, 2024, 12:47 PM UTC
Duration
16h
Affected: TEST (ALL Time Zones)TRAINING (ALL Time Zones)
Timeline · 3 updates
  1. investigating Jul 29, 2024, 08:46 PM UTC

    Hello RL6 Hosted Customers, We are experiencing technical problems at this time. Some customers may experience a short service interruption accompanied by a "service unavailable" or "please try again" message. Our operations team is in the process of troubleshooting the issue and will provide periodic updates via the RL6 Hosting Status Page, located at: https://rl6-hosting-status.rldatix.com/ If you have submitted a support ticket, please note that interim updates on this service interruption will be posted to the RL6 Hosting Status Page. Support tickets will only be updated once the issue has been resolved. We apologize for the disruption and wish to reassure you that our operations team is working to resolve the issue as quickly as possible. Thank you, The RLDatix Team

  2. investigating Jul 30, 2024, 12:47 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 30, 2024, 12:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 19, 2024

[RL6] [ALL] SERVICE INTERRUPTION

Detected by Pingoru
Jul 19, 2024, 06:06 AM UTC
Resolved
Jul 22, 2024, 02:37 AM UTC
Duration
2d 20h
Affected: EASTERN Time ZoneRL6 US Hosted AWS (Production)CENTRAL Time ZoneRL6 US Hosted AWS (Test)MOUNTAIN Time ZoneRL6 US Hosted AWS (Training)PACIFIC Time ZoneTEST (ALL Time Zones)TRAINING (ALL Time Zones)ARIZONA Time Zone
Timeline · 7 updates
  1. investigating Jul 19, 2024, 06:06 AM UTC

    Hello RL6 Hosted Customers, We are experiencing technical problems at this time. Some customers may experience a short service interruption accompanied by a "service unavailable" or "please try again" message. Our operations team is in the process of troubleshooting the issue and will provide periodic updates via the RL6 Hosting Status Page, located at: https://rl6-hosting-status.rldatix.com/ If you have submitted a support ticket, please note that interim updates on this service interruption will be posted to the RL6 Hosting Status Page. Support tickets will only be updated once the issue has been resolved. We apologize for the disruption and wish to reassure you that our operations team is working to resolve the issue as quickly as possible. Thank you, The RLDatix Team

  2. investigating Jul 19, 2024, 06:07 AM UTC

    We are continuing to investigate this issue.

  3. identified Jul 19, 2024, 07:19 AM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Jul 19, 2024, 11:11 AM UTC

    We are continuing to work on a fix for this issue.

  5. identified Jul 19, 2024, 11:59 AM UTC

    We are continuing to work on a fix for this issue.

  6. identified Jul 19, 2024, 03:29 PM UTC

    We are continuing to work on a fix for this issue.

  7. resolved Jul 22, 2024, 02:37 AM UTC

    This incident has been resolved.

Read the full incident report →