Rivo incident

Login Code Emails Not Processing due to 3rd party email validation service issue

Notice Resolved View vendor source →

Rivo experienced a notice incident on December 28, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 28, 2024, 02:42 PM UTC
Resolved
Dec 27, 2024, 10:00 PM UTC
Duration
—
Detected by Pingoru
Dec 28, 2024, 02:42 PM UTC

Update timeline

  1. resolved Dec 28, 2024, 02:42 PM UTC

    From 2PM - 7PM on 27th Dec 2024 our 3rd party email validation service was experiencing intermittent issues. At 7:22PM we switched to an alternative backup provider to resolve the issue. To prevent this from happening in the future, we've implemented automatic failover if any external service around email login should fail in the future.

  2. postmortem Dec 28, 2024, 02:50 PM UTC

    To prevent this from happening in the future, we've implemented automatic failover if any external service around email login should fail in the future.