Rivery experienced a critical incident on November 29, 2025 affecting DEU Hub Cloud 01, lasting 4d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 29, 2025, 04:52 PM UTC
The Boomi DEU Hub Cloud is currently experiencing an outage. Boomi Engineering teams have identified the issue and are working on bringing the cloud back online. We apologize for any inconvenience this may cause. We will provide another update shortly.
- identified Nov 29, 2025, 04:56 PM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 29, 2025, 05:50 PM UTC
Boomi Engineering is continuing to work on bringing this cloud back online. We appreciate your patience and will provide another update shortly.
- identified Nov 29, 2025, 08:07 PM UTC
We are continuing to work on restoring the cloud. We appreciate your patience and will provide another update shortly.
- identified Nov 30, 2025, 01:40 AM UTC
Boomi Engineering is continuing to work on bringing this cloud back online. We appreciate your patience and will continue to provide updates.
- identified Nov 30, 2025, 05:28 AM UTC
We are continuing to work on restoring the cloud. We appreciate your patience and will provide another update shortly.
- identified Nov 30, 2025, 07:26 AM UTC
We are continuing to work on restoring the cloud. We appreciate your patience and will continue to provide updates.
- identified Nov 30, 2025, 09:35 AM UTC
Boomi engineering are continuing to work on bringing this cloud back online. We appreciate your patience and will continue to provide updates.
- identified Nov 30, 2025, 11:35 AM UTC
We are continuing to work on bringing this cloud back online. We appreciate your patience and will continue to provide updates as available.
- identified Nov 30, 2025, 01:45 PM UTC
We are continuing to work on restoring the cloud. We appreciate your patience and will continue to provide updates.
- identified Nov 30, 2025, 06:18 PM UTC
Our team is actively working to restore cloud services. The issue has been identified and we are implementing a fix. Thank you for your patience.
- identified Nov 30, 2025, 10:22 PM UTC
Our team is actively working to restore cloud services. The issue has been identified and we are implementing a fix. We appreciate your patience and will continue to provide updates
- identified Dec 01, 2025, 01:22 AM UTC
We are continuing to work on a fix for this issue.
- identified Dec 01, 2025, 04:23 AM UTC
We are continuing to work on restoring the cloud. We appreciate your patience and will continue to provide updates.
- identified Dec 01, 2025, 06:32 AM UTC
We are continuing to work on restoring the cloud. We appreciate your patience and will continue to provide updates.
- investigating Dec 01, 2025, 09:40 AM UTC
Our engineering team is working to resolve the issue and we will provide an update once it is resolved. We appreciate your patience and will provide another update shortly.
- identified Dec 01, 2025, 09:41 AM UTC
Our engineering team is working to resolve the issue and we will provide an update once it is resolved. We appreciate your patience and will provide another update shortly.
- identified Dec 01, 2025, 11:37 AM UTC
Our engineering team is working to resolve the issue and we will provide an update once it is resolved. We appreciate your patience and will provide another update shortly.
- identified Dec 01, 2025, 01:40 PM UTC
Our engineering team is working to resolve the issue and we will provide an update once it is resolved. We appreciate your patience and will provide an update shortly.
- identified Dec 01, 2025, 04:04 PM UTC
Our engineering team has implemented corrective actions and successfully restored the majority of affected customers. We continue to monitor the restoration process closely.
- identified Dec 01, 2025, 06:48 PM UTC
Our engineering teams are actively working to complete the restoration process for remaining affected customers. We will provide the next update in 2 hours.
- identified Dec 01, 2025, 08:49 PM UTC
Our engineering teams continue mitigation efforts to restore service for the remaining affected customers. We will provide our next update in 2 hours.
- identified Dec 01, 2025, 10:52 PM UTC
Our engineering teams are actively working to mitigate the issue and restore service for the remaining affected customers. We will provide our next update in 2 hours
- monitoring Dec 02, 2025, 01:22 AM UTC
Our engineering team implemented corrective actions to resolve the issues with the Boomi DEU Hub Cloud 01. We are monitoring the situation to ensure continued availability.
- identified Dec 02, 2025, 02:21 PM UTC
We have identified the cause of the unavailability of the Boomi DEU Hub Cloud. Our engineering team is working to resolve the issue, and we will provide an update once it is resolved. We apologize for any inconvenience or interruptions this incident may have caused.
- identified Dec 02, 2025, 04:45 PM UTC
Our engineering team continues to mitigate the Boomi DEU Hub Cloud challenges and resolution remains our highest priority. We apologize for the continued inconvenience and appreciate your patience as we work to resolve this matter. Our next update will be in 2 hours.
- identified Dec 02, 2025, 09:37 PM UTC
Our engineering teams are actively mitigating the issue to restore service for the remaining affected customers. We will provide our next update in 2 hours.
- identified Dec 03, 2025, 12:02 AM UTC
Our engineering teams are actively mitigating the issue to restore service for the remaining affected customers. We will provide our next update in 2 hours.
- identified Dec 03, 2025, 02:13 AM UTC
Our engineering teams are actively mitigating the issue to restore service for the remaining affected customers. We will provide our next update in 4 hours.
- identified Dec 03, 2025, 06:18 AM UTC
Our engineering teams are actively mitigating the issue to restore service for the affected customers. We will provide our next update in 4 hours.
- identified Dec 03, 2025, 10:15 AM UTC
Our engineering teams are actively mitigating the issue to restore service for the affected customers. We will provide our next update in 4 hours.
- identified Dec 03, 2025, 02:20 PM UTC
Our engineering teams continue to actively work on mitigating the issue to restore service for the affected customers. We will provide our next update in 4 hours.
- identified Dec 03, 2025, 07:31 PM UTC
Our engineering teams continue to actively work on resolving the remaining issues affecting the DEU Hub Cloud. We will provide our next update in 4 hours.
- monitoring Dec 03, 2025, 10:33 PM UTC
Our engineering team implemented corrective actions to resolve the issues with the Boomi DEU Hub Cloud. We are monitoring the situation to ensure continued availability.
- resolved Dec 03, 2025, 11:56 PM UTC
Our engineering team has corrected the issue and Boomi DEU Hub Cloud is operating as expected. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.