Rivery incident

Boomi Cloud API Management - Investigating Degradation

Minor Resolved View vendor source →

Rivery experienced a minor incident on February 19, 2025 affecting CAM Runtime, lasting 6h 28m. The incident has been resolved; the full update timeline is below.

Started
Feb 19, 2025, 05:47 PM UTC
Resolved
Feb 20, 2025, 12:16 AM UTC
Duration
6h 28m
Detected by Pingoru
Feb 19, 2025, 05:47 PM UTC

Affected components

CAM Runtime

Update timeline

  1. investigating Feb 19, 2025, 05:47 PM UTC

    The Boomi Cloud API Management platform is experiencing service degradation. Based on the available information, we believe that the following components are affected: Latency in reflecting newly created and updated endpoints in traffic serviced by US North America data centers, US-EAST and US-WEST. OAuth- is not impacted Our team is investigating this and we will provide updates on the Status page as soon as we have more information. Please contact us via Boomi Support Center (https://community.boomi.com/s/support) for any questions or concerns.

  2. investigating Feb 19, 2025, 06:20 PM UTC

    We continue to investigate the issue. The problem definition and scope remains the same.

  3. investigating Feb 19, 2025, 06:55 PM UTC

    We continue to investigate the issue with priority. The problem definition and scope is unchanged.

  4. investigating Feb 19, 2025, 07:26 PM UTC

    We continue to investigate the issue with priority. The problem definition and scope is unchanged.

  5. identified Feb 19, 2025, 08:32 PM UTC

    We have identified the root cause of the issue and are taking measures to mitigate the impact. We will update the status page as soon as we have more information. Please contact us via Boomi Support Center (https://community.boomi.com/s/support) for any questions or concerns.

  6. identified Feb 19, 2025, 09:18 PM UTC

    We have identified the root cause of the issue and are taking measures to mitigate the impact. We will update the status page as soon as we have more information. Please contact us via Boomi Support Center (https://community.boomi.com/s/support) for any questions or concerns.

  7. identified Feb 19, 2025, 09:58 PM UTC

    We have identified the root cause of the issue and are taking measures to mitigate the impact. We will update the status page as soon as we have more information. Please contact us via Boomi Support Center (https://community.boomi.com/s/support) for any questions or concerns.

  8. identified Feb 19, 2025, 10:30 PM UTC

    We have identified the root cause of the issue and are taking measures to mitigate the impact. We will update the status page as soon as we have more information. Please contact us via Boomi Support Center (https://community.boomi.com/s/support) for any questions or concerns.

  9. identified Feb 19, 2025, 11:11 PM UTC

    We have identified the root cause of the issue and are taking measures to mitigate the impact. We will update the status page as soon as we have more information. Please contact us via Boomi Support Center (https://community.boomi.com/s/support) for any questions or concerns.

  10. identified Feb 19, 2025, 11:45 PM UTC

    We have identified the root cause of the issue and are taking measures to mitigate the impact. We will update the status page as soon as we have more information. Please contact us via Boomi Support Center (https://community.boomi.com/s/support) for any questions or concerns.

  11. monitoring Feb 20, 2025, 12:07 AM UTC

    Our team has taken measures to address the service degradation of the Boomi Cloud API Management platform. All components are in good health and our team is currently monitoring the situation. We will provide updates on the status page as soon as we have more information. Please contact us via Boomi Support Center (https://community.boomi.com/s/support) for any questions or concerns.

  12. resolved Feb 20, 2025, 12:16 AM UTC

    The Boomi Cloud API Management service is now back in good health and the issue that caused degradation has been resolved. This is the final update from us on this issue. Please contact us via Boomi Support Center (https://community.boomi.com/s/support) for any questions or concerns.