Rivery incident
Boomi Cloud API Management - Investigating Degradation (Latency in ECLS)
Rivery experienced a minor incident on March 25, 2025 affecting CAM Reporting/Analytics, lasting 12h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 25, 2025, 04:10 PM UTC
The Boomi Cloud API Management platform is experiencing partial service degradation. Based on the available information, we believe that the following components are affected: Enriched Call Log Streaming (ECLS) - Latency Our team is investigating this and we will provide updates on the Status page as soon as we have more information. Please contact us via Boomi Support Center (https://community.boomi.com/s/support) for any questions or concerns.
- identified Mar 25, 2025, 04:11 PM UTC
We have identified the root cause of the issue and are taking measures to mitigate the impact. We will update the status page as soon as we have more information. Please contact us via Boomi Support Center (https://community.boomi.com/s/support) for any questions or concerns.
- monitoring Mar 25, 2025, 04:15 PM UTC
Our team has taken measures to address the service degradation of the Boomi Cloud API Management platform. We expect the ECLS latency to return to normal level within the next 10 to 12 hours. There is no reporting data loss expected. All components are in good health and our team is currently monitoring the situation. We will provide updates on the status page as soon as we have more information. Please contact us via Boomi Support Center (https://community.boomi.com/s/support) for any questions or concerns.
- resolved Mar 26, 2025, 04:12 AM UTC
The Boomi Cloud API Management service is now back in good health and the issue that caused degradation has been resolved. This is the final update from us on this issue. Please contact us via Boomi Support Center (https://community.boomi.com/s/support) for any questions or concerns.