CX disruption in service in US region
Timeline · 1 update
- resolved Nov 25, 2024, 06:34 PM UTC
We are currently experiencing issues with our Candidate Experience application.
Rival Outage History
Rival is up right nowRival had 37 outages in the last 2 years totaling 19h 3m of downtime — averaging 1.5 incidents per month.
There were 37 Rival outages since July 19, 2024 totaling 19h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.
Recruit CX - intermittent application issues
Timeline · 1 update
- resolved Nov 08, 2024, 02:26 PM UTC
We observed partial outages with our CX UI application for a handful of customers in our US region.
Rival Recruit CA disruption of service
Affected: Recruiting UICX UI
Timeline · 2 updates
- identified Nov 06, 2024, 09:00 PM UTC
We are currently investigating an interruption of service with our Recruit application in Canada.
- resolved Nov 06, 2024, 09:38 PM UTC
This incident has been resolved.
Recruit Service Disruption - US1
Timeline · 1 update
- resolved Oct 31, 2024, 09:11 PM UTC
Service Disruption isolated to US1 Recruit
Workflow Service Disruption - US1
Timeline · 1 update
- resolved Oct 21, 2024, 07:54 PM UTC
Service Disruption isolated to US1 Workflow.
Performance Wingpsan application is currently unavailable in US.
Affected: Performance - Wingspan UI
Timeline · 3 updates
- identified Oct 09, 2024, 03:46 PM UTC
We are experiencing an outage with our Performance Wingspan application. We have identified the issue and are working towards resolution.
- monitoring Oct 09, 2024, 04:21 PM UTC
We have addressed the issue and are monitoring the situation.
- resolved Oct 09, 2024, 04:27 PM UTC
The incident has been resolved and we're continuing to monitor.
Recruit Analytics unavailable.
Affected: Recruiting UI
Timeline · 2 updates
- identified Oct 08, 2024, 05:35 PM UTC
We are currently experiencing an impact to our Recruit Analytics where reports aren't working. We have already identified the issue and are working towards resolution.
- resolved Oct 08, 2024, 06:14 PM UTC
This incident has been resolved.
Entelo partial outage.
Affected: Search UI
Timeline · 3 updates
- investigating Oct 07, 2024, 04:05 PM UTC
We are currently having issue with our Entelo/Search application. We are investigating the issue and provide updates as needed.
- identified Oct 07, 2024, 04:19 PM UTC
End users can log into Entelo by visiting the Rival user login page and selecting Entelo login: https://rival-hr.com/user-login/
- resolved Oct 07, 2024, 06:54 PM UTC
This incident has been resolved.
Recruit ATS - intermittent application issues
Affected: Recruiting UI
Timeline · 4 updates
- investigating Sep 30, 2024, 02:44 PM UTC
We are experiencing intermittent application issues with our Recruit application.
- identified Sep 30, 2024, 03:22 PM UTC
We have identified the underlying issue and we're working towards resolution.
- monitoring Sep 30, 2024, 04:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 30, 2024, 05:05 PM UTC
This incident has been resolved.
Learning UI - intermittent performance issues
Affected: Learning UI
Timeline · 2 updates
- monitoring Sep 09, 2024, 04:50 PM UTC
We have observed partial outages with our Learning UI application for US customers. The team has identified the underlying cause and are continuing to monitor the application.
- resolved Sep 09, 2024, 07:55 PM UTC
We have resolved the current performance issues and are planning on releasing an update to the Learning application in all environments in the immediate future.
Recruit US - Unschedule Database Failover
Affected: Recruiting UICX UIePosting UIiPostings UIRecruiting API
Timeline · 2 updates
- investigating Jul 27, 2024, 05:14 AM UTC
The Rival Recruit application in US1 datacenter is offline due to an unschedule database outage during node failover. Our team is focused on recovering the application after verifying the backup node is functional.
- resolved Jul 27, 2024, 05:36 AM UTC
The US database failover has been completed. The team will perform an RCA to understand what lead to the failover and why it was not successfully completed.
Windows Service Outage
Affected: Recruiting UIWorkflow UILearning UIPerformance - Agile UIAuthAzure East-2Performance - Wingspan UICX UIOAuth APIePosting UICommunicationseVerifyiPostings UIUSCIS - eVerifyRecruiting APIFormsFoundationsImportsIntegrationsSchedulingSignaturesSurveysTenantTrustSFTP - USSFTP - CA