Ring.io experienced a notice incident on April 25, 2022 affecting Ring.io Service, lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 25, 2022, 02:20 PM UTC
The issue has been identified and a fix is being implemented.
- investigating Apr 25, 2022, 02:22 PM UTC
We are investigating a potential service interruption. Our engineers are currently investigating.
- identified Apr 25, 2022, 02:44 PM UTC
We have identified the issue where some Ring.io users are using the old build of the Ring.io Web Phone. Please check that all instances of the Ring.io Web Phone extension have been removed. Once the Ring.io Web Phone extension has been removed; reinstall the Ring.io Web Phone.
- identified Apr 25, 2022, 03:32 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 25, 2022, 03:33 PM UTC
We are still investigating the issue and expect for service to be restored in 60 minutes.
- identified Apr 25, 2022, 04:04 PM UTC
We are still investigating the issue and expect for service to be fully restored in approximately 30 minutes.
- identified Apr 25, 2022, 04:26 PM UTC
The Ring.io Power Dialer service has been restored.
- identified Apr 25, 2022, 05:08 PM UTC
We are continuing to work on a fix for this issue.
- resolved Apr 25, 2022, 05:09 PM UTC
This incident has been resolved.