Ring.io experienced a minor incident on October 20, 2025 affecting Ring.io Service, lasting 13h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 04:13 PM UTC
Our cloud and communication provider are experiencing issues. Ring.io Web Phone connectivity is intermittent. We are working on mitigating the effects of this disruption. Majority of the phone calls should still go through
- identified Oct 20, 2025, 04:19 PM UTC
Our cloud and communication providers have identified the issue and are working on recovery. Until recovery is complete service will continue to be degraded.
- identified Oct 20, 2025, 04:43 PM UTC
The third-party vendor has acknowledged the recurrence of the issue and has a fix ready to be deployed. They are also adding additional capacity on their end to handle a high inflow of requests.
- resolved Oct 21, 2025, 12:10 AM UTC
All Ring.io Services impacted by the Cloud provider outage are operating normally. The incident has been resolved