RingCentral Engage Digital incident

Global Slowdown and Downtime

Major Resolved View vendor source →

RingCentral Engage Digital experienced a major incident on June 17, 2019, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 17, 2019, 10:03 AM UTC
Resolved
Mar 04, 2019, 10:46 AM UTC
Duration
—
Detected by Pingoru
Jun 17, 2019, 10:03 AM UTC

Update timeline

  1. resolved Jun 17, 2019, 10:03 AM UTC

    March 4th, 2019, 10:46 — 11:34 GMT+1 (duration: 48 minutes): slowdown March 4th, 2019, 11:34 — 11:40 GMT+1 (duration: 6 minutes): downtime March 4th, 2019, 11:40 — 12:42 GMT+1 (duration: 1 hour and 2 minutes): slowdown During this period, the Dimelo Digital was heavily slowed down and was unreachable for a short period of time. During the downtime we stopped exporting the agent messages. However, they were queued to be exported once the Dimelo Digital was up at 11:40 AM GMT+1. There has been no loss of agent messages.