RingCentral Engage Digital incident

WhatsApp sources not importing attachments

Major Resolved View vendor source →

RingCentral Engage Digital experienced a major incident on July 3, 2019 affecting Whatsapp synchronization, lasting 16h 6m. The incident has been resolved; the full update timeline is below.

Started
Jul 03, 2019, 03:52 PM UTC
Resolved
Jul 04, 2019, 07:58 AM UTC
Duration
16h 6m
Detected by Pingoru
Jul 03, 2019, 03:52 PM UTC

Affected components

Whatsapp synchronization

Update timeline

  1. monitoring Jul 03, 2019, 03:52 PM UTC

    WhatsApp is currently facing issues with attachments that cannot be imported. WhatsApp teams are aware of this issue and are currently working to fix it. We are sorry for the inconvenience and will keep you updated.

  2. resolved Jul 04, 2019, 07:58 AM UTC

    This issue has been resolved by WhatsApp, and things are back to normal.