RingCentral Engage Digital incident

Outage on Chat and Mobile Messaging sources

Major Resolved View vendor source →

RingCentral Engage Digital experienced a major incident on July 11, 2019 affecting Chat synchronization and Mobile Messaging synchronization, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Jul 11, 2019, 01:29 PM UTC
Resolved
Jul 11, 2019, 01:42 PM UTC
Duration
12m
Detected by Pingoru
Jul 11, 2019, 01:29 PM UTC

Affected components

Chat synchronizationMobile Messaging synchronization

Update timeline

  1. investigating Jul 11, 2019, 01:29 PM UTC

    We are currently facing issues on Chat and Mobile Messaging sources. You may be seeing issues with messages failing to come through and being sent as expected. We're working to resolve this as quickly as we can. We apologize for the inconvenience.

  2. monitoring Jul 11, 2019, 01:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 11, 2019, 01:42 PM UTC

    This incident has been resolved.