RingCentral Engage Digital incident

DNS incident on *.dimelo.com

Minor Resolved View vendor source →

RingCentral Engage Digital experienced a minor incident on September 24, 2019 affecting Engage Digital and Engage Communities, lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2019, 08:35 PM UTC
Resolved
Sep 24, 2019, 09:49 PM UTC
Duration
1h 13m
Detected by Pingoru
Sep 24, 2019, 08:35 PM UTC

Affected components

Engage DigitalEngage Communities

Update timeline

  1. investigating Sep 24, 2019, 08:35 PM UTC

    We are current fixing an incident leading to all dimelo.com DNS zone to be disfunctional.

  2. investigating Sep 24, 2019, 08:36 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 24, 2019, 09:06 PM UTC

    Communities and Digital services have been restored, we are still investigating subsystems and assessing the overall situation.

  4. resolved Sep 24, 2019, 09:49 PM UTC

    The incident is closed, after closer analysis it seems the impact was minimal thanks to DNS caching, and monitoring. We are continuing to assess the situation but the situation is back to normal for 1 hour.