RingCentral Engage Digital incident

Facebook API outage causing sync issues

Major Resolved View vendor source →

RingCentral Engage Digital experienced a major incident on February 14, 2020 affecting Facebook page synchronization, lasting 3d. The incident has been resolved; the full update timeline is below.

Started
Feb 14, 2020, 08:48 AM UTC
Resolved
Feb 17, 2020, 08:53 AM UTC
Duration
3d
Detected by Pingoru
Feb 14, 2020, 08:48 AM UTC

Affected components

Facebook page synchronization

Update timeline

  1. investigating Feb 14, 2020, 08:48 AM UTC

    A bug on Facebook's API is causing Facebook page sources to experience sync issues. We may not be able to send agent replies until the bug is fixed by Facebook. Facebook is aware of the problem and investigating the issue. You can follow Facebook's progress on solving this bug from this page: https://developers.facebook.com/support/bugs/2485180271745336/. We apologize for the inconvenience.

  2. identified Feb 14, 2020, 09:00 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Feb 17, 2020, 08:53 AM UTC

    Facebook has now fixed the problem and message sync should be back to normal. Feel free to refer to the bug report on the Facebook for Developers platform to get more information about the nature of the incident: https://developers.facebook.com/support/bugs/2485180271745336/. If you were affected by that issue we apologize for the inconvenience to your day.