RingCentral Engage Digital incident

Heavy server load causing degraded performance on some platforms

Minor Resolved View vendor source →

RingCentral Engage Digital experienced a minor incident on April 27, 2020 affecting Engage Digital, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2020, 09:12 AM UTC
Resolved
Apr 28, 2020, 10:12 AM UTC
Duration
1d
Detected by Pingoru
Apr 27, 2020, 09:12 AM UTC

Affected components

Engage Digital

Update timeline

  1. identified Apr 27, 2020, 09:12 AM UTC

    Some of you may be experiencing slowness on your Engage Digital platform. We've identified the issue and we're working on implementing a fix.

  2. monitoring Apr 27, 2020, 03:57 PM UTC

    A fix has been implemented and the situation has been stable over the last 4 hours. We're still monitoring the issue and we'll close it once we've collected enough data and made sure the fix is working as expected.

  3. resolved Apr 28, 2020, 10:12 AM UTC

    We haven't had new alerts since the fix was deployed - the incident is resolved. If you were affected by that issue we apologize for the inconvenience to your day.