RingCentral Engage Digital incident

External outage - Postmark email sources experiencing issues

Major Resolved View vendor source →

RingCentral Engage Digital experienced a major incident on May 28, 2020 affecting Engage Digital and Email synchronization, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2020, 08:26 AM UTC
Resolved
May 28, 2020, 09:03 AM UTC
Duration
36m
Detected by Pingoru
May 28, 2020, 08:26 AM UTC

Affected components

Engage DigitalEmail synchronization

Update timeline

  1. investigating May 28, 2020, 08:26 AM UTC

    Our email technology provider Postmark is currently experiencing issues with their APIs, which may result in some of your Postmark sources being temporarily out of sync. If you don't have any email sources, or if your email sources don't rely on Postmark, you are not impacted by this issue. We rely on Postmark to solve the issue - they're aware of it and are working actively towards fixing it. For more information, please refer to Postmark Status Page: https://status.postmarkapp.com/incidents/105834. We'll keep you updated from here too. We're sorry for the inconvenience.

  2. monitoring May 28, 2020, 08:42 AM UTC

    Postmark's API is back up. They are continuing to monitor and investigate the root cause.

  3. resolved May 28, 2020, 09:03 AM UTC

    Postmark has closed the outage on their side. Our engineering team aren't seeing any more errors on Postmark email sources and email sync should now operate without any problem for you.