RingCentral Engage Digital incident

Incident detected on shard2, we are investigating

Major Resolved View vendor source →

RingCentral Engage Digital experienced a major incident on November 28, 2020 affecting Engage Digital, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2020, 07:17 PM UTC
Resolved
Nov 28, 2020, 08:40 PM UTC
Duration
1h 22m
Detected by Pingoru
Nov 28, 2020, 07:17 PM UTC

Affected components

Engage Digital

Update timeline

  1. investigating Nov 28, 2020, 07:17 PM UTC

    Number of request and load of server on shard2 is abormal for 5 min we are investigating

  2. identified Nov 28, 2020, 07:35 PM UTC

    It seems it's a DDOS on one of our shard 2 customers, we are attempting mitigations.

  3. monitoring Nov 28, 2020, 07:53 PM UTC

    We have applied a remediation to reduce impact of DDOS on shard2 customers, this should no longer be visible. We are continuing to monitor the situation as DDOS is still pending.

  4. resolved Nov 28, 2020, 08:40 PM UTC

    The remediation was effective no new impact related to this DDOS. Closing the incident.