RingCentral Engage Digital incident

Facebook Page/Messenger/Instagram connectivity issue on shard 1

Minor Resolved View vendor source →

RingCentral Engage Digital experienced a minor incident on March 2, 2021 affecting Messenger synchronization and Facebook page synchronization and 1 more component, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Mar 02, 2021, 05:20 PM UTC
Resolved
Mar 02, 2021, 05:38 PM UTC
Duration
17m
Detected by Pingoru
Mar 02, 2021, 05:20 PM UTC

Affected components

Messenger synchronizationFacebook page synchronizationInstagram synchronization

Update timeline

  1. investigating Mar 02, 2021, 05:06 PM UTC

    For some reason some FB host refuses (timeout) connections from some servers of Engage Digital (shard1). We are investigating solutions to mitigate around that. Messages are not lost but will be delayed until we fix connectivity with FB api. Shard 2 customers are not impacted.

  2. investigating Mar 02, 2021, 05:20 PM UTC

    We are forcing some facebook api servers that are properly working, system is dequeuing, we are monitoring the situation

  3. monitoring Mar 02, 2021, 05:25 PM UTC

    Queues are empty, situation seems fixed, we are monitoring the situation.

  4. resolved Mar 02, 2021, 05:38 PM UTC

    Everything is working fine, closing incident.