RingCentral Engage Digital incident

SurveyGizmo/Alchemer EU is down

Major Resolved View vendor source →

RingCentral Engage Digital experienced a major incident on March 10, 2021 affecting Other synchronization issues, lasting 5h 44m. The incident has been resolved; the full update timeline is below.

Started
Mar 10, 2021, 11:25 AM UTC
Resolved
Mar 10, 2021, 05:10 PM UTC
Duration
5h 44m
Detected by Pingoru
Mar 10, 2021, 11:25 AM UTC

Affected components

Other synchronization issues

Update timeline

  1. investigating Mar 10, 2021, 11:25 AM UTC

    SurveyGizmo/Alchemer a service we offer as an integration for surveys is currently down for their EU point of presence. This may impact EMEA Engage Digital customers if 1) your Account is using survey 2) This survey has been setup in EU account for survey gizmo You can assess that in /admin/extensions/ if Customer Survey is enabled and "EU" is selected. Surveys for end users do not seem to be impacted. Thus, the survey results are delayed and should be imported once the issue is fixed. Alchemer is working on it, you can follow/subscribe to their progress on their status page https://alchemer.statuspage.io/

  2. resolved Mar 10, 2021, 05:10 PM UTC

    Alchemer confirmed a fix has been implemented and the issue is fixed. Closing this incident as there are no more impacts on survey results.