RingCentral Engage Digital incident

Whatsapp/Instagram synchronization errors

Critical Resolved View vendor source →

RingCentral Engage Digital experienced a critical incident on March 19, 2021 affecting Whatsapp synchronization and Instagram synchronization, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Mar 19, 2021, 05:59 PM UTC
Resolved
Mar 19, 2021, 06:53 PM UTC
Duration
54m
Detected by Pingoru
Mar 19, 2021, 05:59 PM UTC

Affected components

Whatsapp synchronizationInstagram synchronization

Update timeline

  1. identified Mar 19, 2021, 05:59 PM UTC

    The API provided by Facebook for Whatsapp and Instagram are down. This impacts Whatsapp and Instagram import/export of contents We are monitoring the situation

  2. monitoring Mar 19, 2021, 06:28 PM UTC

    We are seeing the recovery of message importing/exporting for Whatsapp and Instagram sources We will continue monitoring to be sure the API for Whatsapp and Instagram has been fully restored

  3. resolved Mar 19, 2021, 06:53 PM UTC

    The incident on the Whatsapp and Instgram API has been resolved All queued messages have been sent