RingCentral Engage Digital incident

Shard1 customers see delayed exports on most sources

Minor Resolved View vendor source →

RingCentral Engage Digital experienced a minor incident on March 22, 2021 affecting Engage Digital, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Mar 22, 2021, 02:12 PM UTC
Resolved
Mar 22, 2021, 03:42 PM UTC
Duration
1h 29m
Detected by Pingoru
Mar 22, 2021, 02:12 PM UTC

Affected components

Engage Digital

Update timeline

  1. investigating Mar 22, 2021, 02:12 PM UTC

    Outbound api requests are randomly failing which delays message to be sent from ED to various channels. We are currently investigating the issues, only shard1 customer are impacted. We are implementing mitigations and another team is trying to solve the root cause.

  2. monitoring Mar 22, 2021, 02:51 PM UTC

    The situation is back to normal since 3:30pm even though. We already had mitigated the issue since 3:10pm We are still monitoring the situation to avoid the root cause to reappear.

  3. resolved Mar 22, 2021, 03:42 PM UTC

    Situation is stable for 1h, closing the incident.