RingCentral Engage Digital incident

Instagram App/Website/API seems to be facing issues

Notice Resolved View vendor source →

RingCentral Engage Digital experienced a notice incident on September 2, 2021 affecting Instagram synchronization, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2021, 11:16 AM UTC
Resolved
Sep 02, 2021, 12:31 PM UTC
Duration
1h 15m
Detected by Pingoru
Sep 02, 2021, 11:16 AM UTC

Affected components

Instagram synchronization

Update timeline

  1. monitoring Sep 02, 2021, 11:16 AM UTC

    Instagram is facing difficulties, no official communication has been sent out yet but mobile app and website are facing intermittent 500 error. Downdetector is confirming this. APIs are impacted too. Engage Digital will recover messages and history once Instagram is back online.

  2. monitoring Sep 02, 2021, 12:16 PM UTC

    We are seeing signs of recovery (reduced api error rate and downdetector is getting less notification), still no official communication from Instagram. We are still monitoring the situation.

  3. resolved Sep 02, 2021, 12:31 PM UTC

    All instagram channels have recovered, contents have been reimported normally.