RingCentral Engage Digital incident

Whatsapp - some errors for outbound messages

Minor Resolved View vendor source →

RingCentral Engage Digital experienced a minor incident on May 17, 2022 affecting Whatsapp synchronization, lasting 7h 57m. The incident has been resolved; the full update timeline is below.

Started
May 17, 2022, 01:02 PM UTC
Resolved
May 17, 2022, 09:00 PM UTC
Duration
7h 57m
Detected by Pingoru
May 17, 2022, 01:02 PM UTC

Affected components

Whatsapp synchronization

Update timeline

  1. identified May 17, 2022, 01:02 PM UTC

    Some outbound messages are failing because of an error returned by the Whatsapp APIs. Issue has been identified and our team is currently working on a fix.

  2. monitoring May 17, 2022, 01:36 PM UTC

    Situation seems to be recovering as error count is decreasing. We are still monitoring the situation to make sure everything is back to normal.

  3. resolved May 17, 2022, 09:00 PM UTC

    The incident on the Whatsapp API has been resolved. Situation has been stable since last update.