RingCentral Engage Digital incident

Issues with Alchemer survey links

Minor Resolved View vendor source →

RingCentral Engage Digital experienced a minor incident on June 27, 2022 affecting Other synchronization issues, lasting 1h 55m. The incident has been resolved; the full update timeline is below.

Started
Jun 27, 2022, 10:00 AM UTC
Resolved
Jun 27, 2022, 11:55 AM UTC
Duration
1h 55m
Detected by Pingoru
Jun 27, 2022, 10:00 AM UTC

Affected components

Other synchronization issues

Update timeline

  1. identified Jun 27, 2022, 10:00 AM UTC

    Some end-users may encounter issues when trying to open the survey link. A ticket has been opened to our survey partner and our team is currently investigating a solution to circumvent the issue.

  2. resolved Jun 27, 2022, 11:55 AM UTC

    Situation is fixed on our partner's end. End-users are able to access survey link without any problem again. Please contact our support team if you notice anything not working correctly.