RingCentral Engage Digital incident

Messages containing links can't be sent through Instagram Messaging

Major Resolved View vendor source →

RingCentral Engage Digital experienced a major incident on August 10, 2022 affecting Instagram synchronization, lasting 17h 20m. The incident has been resolved; the full update timeline is below.

Started
Aug 10, 2022, 03:24 PM UTC
Resolved
Aug 11, 2022, 08:45 AM UTC
Duration
17h 20m
Detected by Pingoru
Aug 10, 2022, 03:24 PM UTC

Affected components

Instagram synchronization

Update timeline

  1. identified Aug 10, 2022, 03:24 PM UTC

    Customers using Instagram Messaging channels might get error messages when sending links to customers. The issue has been reported to Facebook. For more information and to follow the progress and resolution of this issue, please see this ticket: https://developers.facebook.com/support/bugs/3234812200167748/

  2. monitoring Aug 11, 2022, 07:50 AM UTC

    A fix has been implemented by Facebook's team for this issue. We are still monitoring the situation. If you still have issues, please contact our support team.

  3. resolved Aug 11, 2022, 08:45 AM UTC

    This incident has been resolved, customers can send links properly through Instagram Messaging. Please report any related issue to our support team.