RingCentral Engage Digital incident

Major incident on WhatsApp API

RingCentral Engage Digital experienced a critical incident on October 22, 2022 affecting Whatsapp synchronization, lasting 3h 59m. The incident has been resolved; the full update timeline is below.

Started: Oct 22, 2022, 05:39 AM UTC
Resolved: Oct 22, 2022, 09:39 AM UTC
Duration: 3h 59m
Detected by Pingoru: Oct 22, 2022, 05:39 AM UTC

Affected components

Whatsapp synchronization

Update timeline

monitoring Oct 22, 2022, 08:05 AM UTC

There is an ongoing major disruption on the WhatsApp Cloud API preventing to send any message, see https://metastatus.com/whatsapp-business-api We are monitoring the situation, when this API is back, the messages agent have created in Engage Digital on those WhatsApp channels will be sent automatically.
resolved Oct 22, 2022, 09:58 AM UTC

This incident has been resolved on WhatsApp Cloud API and messages are getting exported on Engage Digital as well.