RingCentral Engage Digital incident

Major disruptions on WhatsApp APIs

Critical Resolved View vendor source →

RingCentral Engage Digital experienced a critical incident on October 25, 2022 affecting Whatsapp synchronization, lasting 2h 6m. The incident has been resolved; the full update timeline is below.

Started
Oct 25, 2022, 08:09 AM UTC
Resolved
Oct 25, 2022, 10:16 AM UTC
Duration
2h 6m
Detected by Pingoru
Oct 25, 2022, 08:09 AM UTC

Affected components

Whatsapp synchronization

Update timeline

  1. monitoring Oct 25, 2022, 08:09 AM UTC

    A portion of customers may not be able to receive messages and reply through WhatsApp channels. This is due to an ongoing major disruption on the WhatsApp Cloud API preventing to send any message, see https://metastatus.com/whatsapp-business-api Our teams are monitoring the situation, when this API is back, the messages agent have created in Engage Digital on those WhatsApp channels will be sent automatically.

  2. resolved Oct 25, 2022, 10:16 AM UTC

    This incident has been resolved on WhatsApp Cloud API and messages are getting exported on Engage Digital as well. Feel free to contact our support team if you're still having issues.