RingCentral Engage Digital incident

Messenger channel sync partial outage

Major Resolved View vendor source →

RingCentral Engage Digital experienced a major incident on February 23, 2023 affecting Messenger synchronization, lasting 3h 2m. The incident has been resolved; the full update timeline is below.

Started
Feb 23, 2023, 10:05 AM UTC
Resolved
Feb 23, 2023, 01:08 PM UTC
Duration
3h 2m
Detected by Pingoru
Feb 23, 2023, 10:05 AM UTC

Affected components

Messenger synchronization

Update timeline

  1. identified Feb 23, 2023, 10:05 AM UTC

    Source synchronization for your Messenger channels may be temporarily impossible or slowed down due to an ongoing issue on Meta's API. You can check the current status from Meta's status page: https://metastatus.com/messenger We'll get back to you as soon as we have more information from Meta.

  2. resolved Feb 23, 2023, 01:08 PM UTC

    The problem has been solved on the Meta's side and the situation is now back to normal. Thanks for your patience