RingCentral Engage Digital incident

Issues on outbound emails on US Postmark channels

Minor Resolved View vendor source →

RingCentral Engage Digital experienced a minor incident on March 21, 2023 affecting Email synchronization, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Mar 21, 2023, 10:02 AM UTC
Resolved
Mar 21, 2023, 10:43 AM UTC
Duration
40m
Detected by Pingoru
Mar 21, 2023, 10:02 AM UTC

Affected components

Email synchronization

Update timeline

  1. investigating Mar 21, 2023, 10:02 AM UTC

    A portion of our US-based customers may experience issues sending emails through Postmark channels. Our teams are actively working to resolve this.

  2. investigating Mar 21, 2023, 10:41 AM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 21, 2023, 10:43 AM UTC

    Issue has been resolved, emails are now sent without any issue. We are still monitoring the situation. Please reach out to our support team if you encounter any issue.