RingCentral Engage Digital incident
Whatsapp - Major disruption on outbound messages
RingCentral Engage Digital experienced a major incident on May 11, 2023 affecting Whatsapp synchronization, lasting 58m. The incident has been resolved; the full update timeline is below.
Affected components
Whatsapp synchronization
Update timeline
- identified May 11, 2023, 04:05 PM UTC
A portion of customers may experience issues without outbound messages on Whatsapp sources. Whatsapp teams updated their status page and are working on the issue: https://metastatus.com/whatsapp-business-api Our teams will be monitoring the situation and provide updates once we have more information.
- resolved May 11, 2023, 05:03 PM UTC
The incident is now marked as resolved, all outgoing message traffic has now fully recovered. If you're still experiencing issues, please reach out to our Support team.