RingCentral Engage Digital experienced a major incident on September 13, 2023 affecting Instagram synchronization, lasting 19h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 13, 2023, 02:11 PM UTC
A portion of customers may experience issues with their Instagram channels. Meta teams updated their status page and are working on the issue: https://metastatus.com/graph-api Our teams will be monitoring the situation and provide updates once we have more information.
- monitoring Sep 14, 2023, 07:42 AM UTC
Meta marked this incident as resolved. Our teams are monitoring the situation to make sure synchronization resumes on all impacted channels.
- resolved Sep 14, 2023, 10:08 AM UTC
Our team has confirmed the issue is resolved. If you're still experiencing issues, please add an admin to your Meta Business Manager following this process: https://www.facebook.com/business/help/1125825714110549?id=420299598837059 Please reach out to our Support team for more information.