RingCentral Engage Digital incident

Issue with Twitter/X channels

Major Resolved View vendor source →

RingCentral Engage Digital experienced a major incident on December 20, 2023 affecting X/Twitter synchronization, lasting 4h 11m. The incident has been resolved; the full update timeline is below.

Started
Dec 20, 2023, 10:37 AM UTC
Resolved
Dec 20, 2023, 02:49 PM UTC
Duration
4h 11m
Detected by Pingoru
Dec 20, 2023, 10:37 AM UTC

Affected components

X/Twitter synchronization

Update timeline

  1. investigating Dec 20, 2023, 10:37 AM UTC

    A portion of Engage Digital customers may experience issues with receiving and sending messages on Twitter/X channels. Our teams are investigating the root cause and are checking with X teams

  2. monitoring Dec 20, 2023, 02:05 PM UTC

    Synchronization has resumed on impacted channels. Our teams are still monitoring the situation and are waiting for more information from X teams to identify the root cause. If you're experiencing any issue, please reach out to our support team.

  3. resolved Dec 20, 2023, 02:49 PM UTC

    Situation is back to normal, channels are correctly synchronized. If you're experiencing any issue, please reach out to our support team.