RingCentral Engage Digital incident

Customers are experiencing issues with sending private messages on Twitter/X channels

Minor Resolved View vendor source →

RingCentral Engage Digital experienced a minor incident on February 2, 2024 affecting X/Twitter synchronization, lasting 7h 47m. The incident has been resolved; the full update timeline is below.

Started
Feb 02, 2024, 02:13 PM UTC
Resolved
Feb 02, 2024, 10:00 PM UTC
Duration
7h 47m
Detected by Pingoru
Feb 02, 2024, 02:13 PM UTC

Affected components

X/Twitter synchronization

Update timeline

  1. identified Feb 02, 2024, 02:13 PM UTC

    Due to limitations on Twitter/X's APIs, a portion of Engage Digital customers may experience issues and delays with sending private messages (outbound only). If you're experiencing issues, please reach out to our Support team.

  2. resolved Feb 02, 2024, 10:00 PM UTC

    Our team has rolled out a fix for this issue. Situation is now back to normal. If you're still experiencing issues on Twitter/X DMs, please reach out to our Support team.