RingCentral Engage Digital incident

Issue with X/Twitter direct messages

Major Resolved View vendor source →

RingCentral Engage Digital experienced a major incident on April 2, 2024 affecting X/Twitter synchronization, lasting 2d 16h. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2024, 03:19 PM UTC
Resolved
Apr 05, 2024, 07:55 AM UTC
Duration
2d 16h
Detected by Pingoru
Apr 02, 2024, 03:19 PM UTC

Affected components

X/Twitter synchronization

Update timeline

  1. identified Apr 02, 2024, 03:19 PM UTC

    A portion of Engage Digital customers may experience an issue sending private messages on X/Twitter channels. Our teams reached out to X/Twitter to investigate this issue. If you're experiencing an issue with DMs on X/Twitter, please reach out to our Support team

  2. resolved Apr 05, 2024, 07:55 AM UTC

    Our teams confirmed all DMs are now correctly sent on X/Twitter channels as a long-term solution has been found. If you're still experiencing issues with DMs on X/Twitter, please reach out to our Support team.