RingCentral Engage Digital incident

Some Facebook page connectors stopped importing content

Minor Resolved View vendor source →

RingCentral Engage Digital experienced a minor incident on June 19, 2019 affecting Facebook page synchronization, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Jun 19, 2019, 07:51 AM UTC
Resolved
Jun 19, 2019, 08:33 AM UTC
Duration
41m
Detected by Pingoru
Jun 19, 2019, 07:51 AM UTC

Affected components

Facebook page synchronization

Update timeline

  1. investigating Jun 19, 2019, 07:51 AM UTC

    Some Facebook page connectors stopped importing content in Dimelo Digital / RingCentral Engage Digital since 3am GMT+2. If you are impacted, you'll see a red triangle next to your Facebook source(s) in Admin > Sources. Our R&D team is trying to pin down the root cause of this issue.

  2. resolved Jun 19, 2019, 08:33 AM UTC

    Good news! The issue has been identified and fixed by our technical team. The contents are synchronizing again since 10:15am GMT+2. There is a bug on Facebook API and our techteam has reported it to Facebook here: https://developers.facebook.com/support/bugs/305922510315522/ Until Facebook fixes this bug, our techteam has found a workaround and all the impacted sources are now synchronizing again. We're sorry for the disruption.