RingCentral Engage Digital incident

Chat conversations not coming through

Major Resolved View vendor source →

RingCentral Engage Digital experienced a major incident on July 10, 2019 affecting Chat synchronization, lasting 3h 23m. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2019, 10:00 AM UTC
Resolved
Jul 10, 2019, 01:24 PM UTC
Duration
3h 23m
Detected by Pingoru
Jul 10, 2019, 10:00 AM UTC

Affected components

Chat synchronization

Update timeline

  1. identified Jul 10, 2019, 12:31 PM UTC

    We’re experiencing a partial outage on the chat. Some of you may be seeing issues with chat conversations failing to come through as expected. We're working to resolve this as quickly as we can. We apologize for the inconvenience.

  2. identified Jul 10, 2019, 12:32 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jul 10, 2019, 12:56 PM UTC

    We are still exploring the cause of the chat troubles affecting some of our clients, and we hope to have news to share soon.

  4. monitoring Jul 10, 2019, 01:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 10, 2019, 01:24 PM UTC

    This incident has been resolved. If you were affected by that chat issue we apologize for the inconvenience to your day.