RingCentral Engage Digital incident

Customers experienced interactions distribution interruption

Minor Resolved View vendor source →

RingCentral Engage Digital experienced a minor incident on March 27, 2025 affecting Engage Digital, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
Mar 27, 2025, 09:14 AM UTC
Resolved
Mar 27, 2025, 10:58 AM UTC
Duration
1h 43m
Detected by Pingoru
Mar 27, 2025, 09:14 AM UTC

Affected components

Engage Digital

Update timeline

  1. investigating Mar 27, 2025, 09:14 AM UTC

    A portion of Engage Digital customers may have experienced delays in interactions distribution. Please note that this is limited to customers still hosted on our Claranet servers.

  2. identified Mar 27, 2025, 09:17 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 27, 2025, 10:31 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 27, 2025, 10:58 AM UTC

    This incident has been resolved.