Ride Alert incident

Cloud services affected

Critical Resolved View vendor source →

Ride Alert experienced a critical incident on August 13, 2025 affecting Ride Alert Services, lasting 6m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2025, 04:20 PM UTC
Resolved
Aug 13, 2025, 04:26 PM UTC
Duration
6m
Detected by Pingoru
Aug 13, 2025, 04:20 PM UTC

Affected components

Ride Alert Services

Update timeline

  1. investigating Aug 13, 2025, 04:20 PM UTC

    We are currently investigating the issue.

  2. resolved Aug 13, 2025, 04:26 PM UTC

    This incident has been resolved.

  3. postmortem Aug 13, 2025, 04:27 PM UTC

    GKE node in pool 2 i6w3 became unhealthy and crashed. However, the other 2 nodes were not able to continue to provide services.