Rhumbix experienced a minor incident on August 21, 2020 affecting Rhumbix, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 21, 2020, 04:14 PM UTC
Rhumbix is currently experiencing degraded performance on our Web and Mobile apps. Our team of engineers is aware of the situation and are currently developing a solution for users. We apologize for any inconvenience.
- investigating Aug 21, 2020, 07:47 PM UTC
Rhumbix is still experiencing degraded performance on our Web and Mobile apps. At this time, we are investigating the cause of a significant database slowdown on AWS today. Once the issue has been identified, our team will monitor the issue until the situation has been resolved. Thank you for your continued patience and be sure to subscribe for updates.
- monitoring Aug 21, 2020, 10:25 PM UTC
Our team has identified the issues that led to this degraded performance and has released a hotfix to revert performance back to operational. We have found that our users have returned back to improved performance, but are continuing to monitor for issues that may come up. If you continue to experience issues with performance, please reach out to [email protected].
- resolved Aug 22, 2020, 07:55 PM UTC
After monitoring the situation, we have noticed no new issues that would cause any degraded performance. As a result, we will be marking this as resolved. Thank you for your patience and apologies for any inconvenience. If you still experience any degraded performance, please reach out to [email protected].