Rhumbix experienced a major incident on December 15, 2021 affecting Rhumbix, lasting 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Dec 15, 2021, 04:13 PM UTC
We have experienced an outage of our Web and Mobile apps due to an AWS outage in the US-West region. The duration was approximately 30 minutes, but conditions seem to have improved. We are continuing to monitor the situation.
- monitoring Dec 15, 2021, 04:19 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 15, 2021, 04:24 PM UTC
AWS reports that the issues on their end have been resolved. We are seeing Rhumbix operate as expected.
- postmortem Dec 15, 2021, 04:28 PM UTC
At 7:43 AM PST Amazon’s AWS US-WEST-2 region, where Rhumbix is hosted started to see connectivity issues for some part of the internet. This outage prevented connection to Rhumbix from those areas. We have been monitoring the situation and started seeing steps being taken by AWS to remedy the issue at 8:01 AM PST. By 8:14 AM PST AWS resolved the issue and the issue was resolved and normal operations resumed.