Rhumbix incident

Some customers seeing error messages and unable to modify time card entries on web

Notice Resolved View vendor source →

Rhumbix experienced a notice incident on August 9, 2022 affecting Rhumbix, lasting 6h 51m. The incident has been resolved; the full update timeline is below.

Started
Aug 09, 2022, 03:04 PM UTC
Resolved
Aug 09, 2022, 09:56 PM UTC
Duration
6h 51m
Detected by Pingoru
Aug 09, 2022, 03:04 PM UTC

Affected components

Rhumbix

Update timeline

  1. investigating Aug 09, 2022, 03:04 PM UTC

    Rhumbix is currently experiencing an issue within the timekeeping solution that is effecting some of our customers. Some customers are seeing intermittent error messages when saving modified time card entries on the web. We’re aware of the issue and are working on it urgently.

  2. identified Aug 09, 2022, 03:19 PM UTC

    The issue has been identified and a fix is currently being implemented.

  3. identified Aug 09, 2022, 06:15 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Aug 09, 2022, 08:38 PM UTC

    A fix has been implemented and we are monitoring the results

  5. resolved Aug 09, 2022, 09:56 PM UTC

    Timekeeping entry is now working as expected. This incident is now resolved.