Rhumbix experienced a minor incident on August 2, 2023 affecting Rhumbix, lasting 3h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Rhumbix
Update timeline
- investigating Aug 02, 2023, 12:52 PM UTC
We are aware that SSO customers are currently unable to login. We are investigating the issue.
- identified Aug 02, 2023, 01:24 PM UTC
We have identified the issue and are applying a fix. In the meantime SSO customers can use traditional email + password login to continue use of the applications.
- monitoring Aug 02, 2023, 02:34 PM UTC
We have deployed a fix and will be continuing to monitor the situation. SSO should now be operational for all customers.
- resolved Aug 02, 2023, 04:39 PM UTC
An upgrade to a core library used by SSO caused a failure to authorize SSO users. Reverting the library to the earlier version resolved the issue.