Rhaegal incident

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Critical Resolved View vendor source →

Rhaegal experienced a critical incident on May 18, 2022 affecting Form4Smart and User2Smart and 1 more component, lasting 4h 8m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2022, 08:27 AM UTC
Resolved
May 18, 2022, 12:35 PM UTC
Duration
4h 8m
Detected by Pingoru
May 18, 2022, 08:27 AM UTC

Affected components

Form4SmartUser2SmartOrg2Smart

Update timeline

  1. investigating May 18, 2022, 08:27 AM UTC

    We are currently investigating this issue.

  2. investigating May 18, 2022, 08:39 AM UTC

    The connection with OAuth 2.0 between our applications and SmartRecruiters is down. We currently investigating this issue.

  3. investigating May 18, 2022, 10:15 AM UTC

    Both Rhaegal and SmartRecruiters are trying to find the problem.

  4. identified May 18, 2022, 11:12 AM UTC

    The issue has been found in the OAuth 2.0 system from SmartRecruiters. The engineering team is working on it.

  5. monitoring May 18, 2022, 12:20 PM UTC

    A fix has been implemented by SmartRecruiters - the OAuth 2.0 works now. We are monitoring the applications.

  6. resolved May 18, 2022, 12:35 PM UTC

    This incident has been resolved.